Terms of service

Supplarium Terms of Service

Last Updated: September 2026

Welcome to Supplarium (https://supplarium.com). These Terms of Service ("Terms") govern your use of our website, services, and online purchases. By accessing or using Supplarium, you agree to be bound by these Terms.

1. Store Operations & Legal Entity

This store is operated by Supplarium, located at Dauksos G 48, Kaunas, 44321, Lithuania. Contact email: support@supplarium.com.

2. Product Authenticity Guarantee

Supplarium guarantees that all products sold on our website are 100% authentic, licensed, and factory sealed directly from certified distributors and manufacturers (including The Pokémon Company, Bandai, Wizards of the Coast, Topps, and Panini). We maintain zero tolerance for counterfeit or resealed goods.

3. Pricing & Currency

All prices are listed in Euros (€ EUR) and include applicable taxes where required by European law. We reserve the right to correct any typographical pricing errors prior to shipment. If an error occurs, you will be notified promptly with the option to confirm or cancel your order.

4. Payment Methods & Security

We process all payments through PCI-DSS Level 1 compliant secure gateways including Shopify Payments, Stripe, Visa, Mastercard, American Express, Apple Pay, Google Pay, Shop Pay, and PayPal. Your payment information is encrypted and never stored on our local servers.

5. Pre-Orders

When you purchase a pre-order product, your order secures allocation from our guaranteed distributor shipment. Pre-orders are charged upon checkout and dispatched on or before the official street release date.

6. Limitation of Liability

To the maximum extent permitted by applicable European law, Supplarium shall not be liable for indirect, incidental, or consequential damages resulting from the use of our website or inability to access services.

7. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the Republic of Lithuania and European Union consumer directives. Consumers within the EU may also access the European Commission's Online Dispute Resolution (ODR) platform at https://ec.europa.eu/consumers/odr.

8. Contact Us

For any inquiries regarding our Terms of Service, contact us at support@supplarium.com.