Refund & Return Policy

Supplarium Refund & Return Policy

Last Updated: September 2026

At Supplarium (operated by Supplarium, Dauksos G 48, Kaunas, 44321, Lithuania; Email: support@supplarium.com), your satisfaction and confidence as a collector are our top priorities. We stand firmly behind the authenticity and factory-sealed condition of all our trading card games and sports card collectibles.

1. 30-Day Return Window

You have 30 calendar days from the date your order is delivered to request a return for eligible items.

2. Collector Condition & Eligibility Criteria

Due to the nature of collectible trading cards and fluctuating market valuations, all returned items must meet the following strict conditions:

  • Factory Sealed: Products (Booster Boxes, Elite Trainer Boxes, Collection Boxes, Cases, Packs, and Blasters) must be completely unopened, undamaged, and retained in their original factory shrink wrap with manufacturer logos intact.
  • Tamper-Free: We strictly inspect all returns. Any item showing signs of seal tampering, resealing, puncture, or pack weighing will be denied and returned to sender.
  • Original Accessories: Must include all original packaging, promo cards, and documentation.

3. Damaged, Defective, or Incorrect Items

Please inspect your package immediately upon arrival. If an item arrives damaged in transit or if you received the incorrect product:

  1. Contact us within 48 hours of delivery at support@supplarium.com.
  2. Include your order number, a brief description, and clear photos of the shipping box and product.
  3. We will provide a free pre-paid express return label and issue an immediate replacement or 100% full refund upon receipt.

4. How to Initiate a Return

  1. Email our support team at support@supplarium.com with your order number and the reason for return.
  2. Once approved, our team will provide you with a Return Merchandise Authorization (RMA) number and return shipping address.
  3. Securely pack the item in protective shipping materials to prevent transit damage.

5. Restocking Fees & Return Shipping

  • Restocking Fees: 0% (We do not charge any restocking or handling fees).
  • Return Shipping: For customer preference returns, the buyer is responsible for return courier postage with valid tracking. For damaged, defective, or incorrect items, Supplarium covers 100% of return shipping costs.

6. Refund Processing

Once your return is received and inspected at our Kaunas fulfillment center (typically within 1–2 business days of arrival), we will notify you by email. Approved refunds are credited back to your original payment method (Credit/Debit Card, PayPal, Apple Pay, Shop Pay) within 3 to 5 business days.

7. Contact Information

If you have any questions regarding our return and refund policy, please reach out to us:

  • Brand: Supplarium
  • Email: support@supplarium.com
  • Address: Dauksos G 48, Kaunas, 44321, Lithuania
  • Hours: Monday – Friday, 9:00 AM – 6:00 PM CET